This General Terms and Conditions are a component part of the agreement between TERRA TRAVEL d.o.o, Matije Gupca 2a, 23000 Zadar. Company Terra Travel d.o.o. ID: HR-AB-23-110029251. Klasa: UP/I-334-08-13-01-93. (Hereinafter: the Agency) and the customer (hereinafter: the Customer) define the rights and obligations of the parties in this agreement. By reservation of our services, Agency and the Customer immediately agree to be legally bound by these general terms and conditions. Any reservation made with Agency implies consultation, full and unreserved acceptance of these general terms and conditions for the reserved rate and on behalf of the persons named in the booking. These General Terms and Conditions apply to all reservations made online, reservations made by sending request or reservations made in one of Agency`s offices.


Customers can book boat tours or require a boat rent by sending a request on email info(monki)sailingcroatia(dotka)hr . After submitting your preferred dates and choice of a tour, Agency will reply with confirmation of availability. If your preferred dates are not available, Agency will recommend a suitable alternative. The Agency is obligated to give the Customer advice in choosing the suitable service, but the Customer is responsible for his choice. Once the tour and availability of date is confirmed, Agency will offer several methods of payment which the Customer will need to confirm in order to book the tour. Costumer have two working days to accept that proposal and to secure the reservation.


Any changes from Customer must be made by email at info(monki)sailingcroatia(dotka)hr or directly in Agency`s Offices. Changes in reservations which made a change in the number of people or the date of the service must be made no later than 2 days before date of departure. Portal travel agency reserves the right to adjust the price according to the changes in reservation. The boat rent and tour on Agency`s web site depend of the weather forecast and the Agency reserves the right to change the date of departure in case of unfavorable weather conditions. In case of unfavorable weather conditions the agency will organize the excursion on the next suitable day or will refund the money to the guests.


In order to secure the reservation, Customer is obligated to fill out our reservation form. Agency will send to the Customer the reservation form, which the Customer needs to fill out with credit card details. The credit cards details requested in the reservation form will be used only to guarantee the reservation for the Customer and will not be used for payment. The payment for this services have to be made in one of the Agency`s offices at least one day before the date of the excursion. The Customer guaranties to the truth and accuracy of the information submitted in the reservation form.

If there is a large group request, 30% deposit of the total price is required at the time of the booking. The balance have to be made at least two days before the date of the trip in one of the
Agency`s offices or by Bank transfer.


Any cancellation from a Costumer must be made in written form by email at info@sailingcroatia.hr. After receiving a cancellation, a client will get confirmation within 24 hours by the Agency.
The date of the written cancellation will represent calculation costs as follows:

Time of cancellation

Cost charge

Up to 15 days prior arrival

No charge

In between 15 – 7 days prior arrival

50% of full amount

In between 7 – 3 days prior arrival

70% of full amount

Within 3 days prior arrival

100% (full amount)

*If a guest requires, when securing a booking, there is 10% security deposit charge option. In case of cancelation up to 15 days, this deposit is not refunded.

In cases where the Customer cannot take the tour he/she has booked as a consequence of force majeure, Agency will refund the total amount. Agency may require the Customer to provide the confirmation of inability to participate in the tour.
Cancellations can be made by the Agency in case of unfavorable weather conditions and in that case, costumer will be informed by telephone he provided or e-mail address. If this situation arises, the excursion will be rescheduled or canceled. In case of cancellation total amount will be refunded.
Agency has the right to cancel any trip, at any time, prior to departure due to any act of terrorism, natural disasters, political instability, or other factors that, within the sole discretion of Agency that make it unreasonable for Agency to run trip(s) as scheduled.


The Agency is not responsible for lost, damaged or stolen luggage or things during the trip. Lost or stolen luggage is to be reported to the tour guide or to the relevant police station.


The Costumer and the Agency will aim to settle possible law suits in the application of this Agreement and if an agreement cannot be reached the issue will become subject to the decision of the Zadar Court jurisdiction, under the authority of the laws of the Republic of Croatia.
All payments will be effected in Croatian currency. The charged amount on your credit card account is converted into your local currency according to the exchange rate of credit card associations.


Credit card details are used only as booking security. Credit card can be charged in advance only up to 15 days prior arrival at client’s written request. All payments will be effected in Croatian currency. The charged amount on your credit card account is converted into your local currency according to the exchange rate of credit card associations.


Our priority is your privacy. We are committed to protecting your personal information at all times and in all situations. Unless your prior consent is given, Your name and address information is used solely to process bookings. This data is available only to authorized officers of the Transfer provider company. This information will never be given, rented, sold or traded for purposes other than order fulfillment. All of our business partners and employees are responsible for respecting the principle of privacy protection.